Refund policy

 

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unopened, unused, and in the same condition in which you received it, with its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at contact@temfragrance.com before sending your item back. Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide you with return instructions. Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damages and issues

Please inspect your order when you receive it. If your item arrives damaged or defective, or if you receive the wrong item, contact us at contact@temfragrance.com as soon as possible with your order number and photos of the issue so we can evaluate it and make it right.

Exceptions / non-returnable items

For hygiene and product integrity reasons, opened or used perfume oils cannot be returned or exchanged for change of mind or fragrance preference.

Gift cards and final-sale items are also non-returnable, except where otherwise required by applicable law.

If you have questions about a specific item, please contact us at contact@temfragrance.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@temfragrance.com.